Privacy Policy

Orcons Systems Limited built the Hewale Social Health App as a free app. By using our App/software, you agree to the collection and use of information in relation with this policy. Personal Information that we collect are used for providing and improving the App/Software. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at, unless otherwise defined in this Privacy Policy.

Proprietary Rights Notice

The Service, which includes the APP/Software and all Intellectual Property Rights therein are, and will remain, the property of Orcons Systems Limited (and its wholly owned subsidiaries). All rights in and to the Software not expressly granted to You in this Agreement are reserved and retained by Orcons Systems and its licensors without restriction, including, Orcons (and its wholly owned subsidiaries') right to sole ownership of the Software and Documentation. Without limiting the generality of the foregoing, You agree not to (and not to allow any third party to): (a) sublicense, distribute, or use the Service or Software outside of the scope of the license granted in this Agreement; (b) copy, modify, adapt, translate, prepare derivative works from, reverse engineer, disassemble, or decompile the Software or otherwise attempt to discover any source code or trade secrets related to the Service; (c) rent, lease, sell, assign or otherwise transfer rights in or to the Software or the Service; (d) use, post, transmit or introduce any device, software or routine which interferes or attempts to interfere with the operation of the Service or the Software; (e) use the trademarks, trade names, service marks, logos, domain names and other distinctive brand features or any copyright or other proprietary rights associated with the Service for any purpose without the express written consent of Orcons Systems Limited; (f) register, attempt to register, or assist anyone else to register any trademark, trade name, serve marks, logos, domain names and other distinctive brand features, copyright or other proprietary rights associated with Orcons Systems Limited (or its wholly owned subsidiaries) other than in the name of Orcons Systems Limited (or its wholly owned subsidiaries, as the case may be); (g) remove, obscure, or alter any notice of copyright, trademark, or other proprietary right appearing in or on any item included with the Service.

Information Collection and Use

For a better experience while using our App/Service, we may require you to provide us with certain personally information including but not limited to name, address, email, telephone number, picture etc. This information collected would only be used by Providers (doctors, pharmacies and laboratories) on Hewale to help identify you and serve you better. Providers would use your information only for the purpose of serving you and would not disclose your information to third parties.

Medical History

Information shared with a doctor can ONLY be seen by that doctor. In the event where you choose to consult another doctor on the application, that doctor would also be given the permission to see medical history share between you and the previous doctor. In effect, ONLY doctors you choose to consult would have access to your medical history.

Disclaimer: To the fullest extent permitted by applicable law, Orcons Systems Limited is not responsible for any form of communication, feedback and transaction between doctors and patients. All communication is exclusive between doctors and patients.


Neither party will use or disclose the other party's Confidential Information without the other's prior written consent except for the purpose of performing its obligations under this Agreement or if required by law, regulation or court order; in which case, the party being compelled to disclose Confidential Information will give the other party as much notice as is reasonably practicable prior to disclosing the Confidential Information.

Limitation of liability

To the extent permitted by applicable law, Orcons systems will not be held liable for your lost revenues or indirect, special, incidental, consequential, exemplary, or punitive damages or charges, even if Orcons Systems Limited or its subsidiaries and affiliates have been advised of, knew or should have known that such damages were possible and even if direct damages do not satisfy a remedy.

Log data

We want to inform you that whenever you use our App/Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’ Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our App/Service, the time and date of your use of the App/Service, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’ internal memory. This App/Software does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this App/Service.


To register for the App/Service, You must complete the registration process by providing current, complete and accurate information as prompted by the registration form, including your e-mail address (username) and password. You will protect your passwords and take full responsibility for your own, and third party, use of your accounts. You are solely responsible for any and all activities that occur under Your Account. You will notify us immediately upon learning of any unauthorized use of Your Account or any other breach of security All data is secured and protected under the guidelines and requirement of the Data Protection Law of Ghana. For more details of the Data protection Act visit

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Orcons Systems Limited P.O. Box DM 141 Makola-Accra. (+233)30 240 8444